The qbo.Decision module handles the coordinate of activity in a system, including:
Workflow (aka 'Decisions')
The QBO Decision module constitutes a workflow engine, allowing power users to implement a flow chart as a 'Decision Template', and then instantiate individual workflows based on the template for specific work. Real-world examples of workflows implemented using QBO include:
User Tasks (aka 'Custom Forms')
In QBO, a 'custom form' is a web page that a user navigates to in order to accomplish a specific task. In very simple cases, such a form may merely have a due date, a completion date, and perhaps a comment field. More complex examples include:
Smart worklists are used to automate the assignment of work across an enterprise (or even outside the enterprise). They can be configured to doll work out to users on an as-needed basis, and can prioritize work based on matrix-driven team, user and priority assignment.
If you find your organization running reports, splitting the report output up in Excel, and emailing users parts of an Excel spreadsheet to work on, Smart Worklists are the replacement for this situation.